It was a pleasure working with Clarus for a year now. The tornado brought us many bad memories but working with you was one of the best experiences this past year.
Starting from the week after the tornado happened, the team came in and was very professional, kind, and sympathetic and took care of all our household items like it was their own.
We are very impressed with the quality of the cleaning Clarus did and how easy it was to communicate and follow up with the team. I never had to fight with you guys for anything (it seems like we had to fight with everyone else during this rebuild). You guys were always responsive and addressed our concerns promptly. We were suspicious about how our items would come back, but we were pleasantly surprised how clean they came.
The crew that came out to move back our stuff was exceptional. They went the extra mile to make sure that our lives are back together without much hassle for us. The Knoxville team was very kind, professional, and sweet. They went above and beyond to make us feel good.
Thank you so much for all your help this past year. I wish everyone’s business were like Clarus, and it would have made our rebuild much easier. Please keep doing what you guys are doing, and I am sure anyone who goes through a disaster will really appreciate your kindness and good customer service.